FOR PURPOSES OF THE PRESENTS TERMS AND CONDITIONS, B.BROTHERS MART WILL BE HEREIN REFERRED TO AS “B.BROTHERS MART”, “WE” OR “THE COMPANY”.
2. PURPOSE
THESE TERMS AND CONDITIONS GOVERN THE ACCESS, BROWSING AND PURCHASE OF PRODUCTS THROUGH THE B.BROTHERS MART ONLINE STORE.
BY PLACING AN ORDER, THE CUSTOMER DECLARE HAVE READ AND ACCEPTED THESE TERMS AND CONDITIONS, AS WELL AS THE OTHER APPLICABLE POLICIES AVAILABLE ON THE WEBSITE.
3. CUSTOMERS AND SALES SCOPE
B.BROTHERS MART SELLS ITS PRODUCTS THROUGH ITS ONLINE STORE IN THE AREAS INDICATED DURING THE PURCHASE PROCESS.
CURRENTLY, THE STORE IS MAINLY ORIENTED TO:
PENINSULAR SPAIN
PORTUGAL
DELIVERY RESTRICTIONS, WHERE THEY EXIST, SHOULD BE DISPLAYED CLEARLY DURING THE PURCHASE PROCESS.
4. PRODUCTS
B.BROTHERS MART WILL WORK TO MAKE THE DESCRIPTIONS, IMAGES AND CHARACTERISTICS OF THE PRODUCTS SHOWN ON THE WEBSITE ARE AS ACCURATE AS POSSIBLE.
HOWEVER, SOME IMAGES MAY BE ILLUSTRATIVE IN NATURE AND THERE MAY EXIST SMALL DIFFERENCES IN COLOR, PRESENTATION OR PACKAGING, PROVIDED THEY DO NOT AFFECT THE ESSENTIAL CHARACTERISTICS OF THE PRODUCT.
THE MAIN CHARACTERISTICS OF THE PRODUCT MUST BE AVAILABLE TO THE CUSTOMER BEFORE MAKING THE PURCHASE.
5. PRICES AND TAXES
THE PRICES OF THE PRODUCTS WILL BE THOSE THAT APPEAR PUBLISHED ON THE WEBSITE AT THE TIME OF PLACING THE ORDER.
THE WEBSITE MAY SHOW THE PRICES:
VAT INCLUDED, OR
VAT EXCLUDED,
BASED ON THE CONFIGURATION AND DISPLAY MODE AVAILABLE IN THE STORE.
BEFORE COMPLETING THE PURCHASE, THE CUSTOMER MAY CONSULT THE TOTAL PRICE APPLICABLE TO THEIR ORDER, INCLUDING TAXES AND ADDITIONAL EXPENSES THAT CORRESPOND.
6. PRODUCT AVAILABILITY
ALL ORDERS ARE SUBJECT TO THE ACTUAL AVAILABILITY OF THE PRODUCTS.
IN THE EVENT A PRODUCT IS NOT AVAILABLE AFTER AN ORDER HAS BEEN PLACED, B.BROTHERS MART WILL INFORM THE CUSTOMER AS SOON AS POSSIBLE TO OFFER, WHERE APPROPRIATE:
AN ALTERNATIVE,
A PREVIOUSLY ACCEPTED SUBSTITUTION,
WAITING UNTIL THE PRODUCT IS AVAILABLE, OR
THE REFUND OF THE AMOUNT CORRESPONDING.
7. PLACING THE ORDER
TO PLACE AN ORDER, THE CUSTOMER MUST FOLLOW THE PURCHASE PROCESS AVAILABLE ON THE WEBSITE.
BEFORE CONFIRMING THE ORDER, THE CUSTOMER MAY REVIEW THE INFORMATION ENTERED AND, WHEN THE SYSTEM ALLOWS IT, CORRECT POSSIBLE ERRORS.
ONCE AFTER THE PURCHASE IS MADE, THE CUSTOMER WILL RECEIVE A CONFIRMATION OF THE ORDER THROUGH THE CONTACT MEANS PROVIDED DURING THE PURCHASE PROCESS.
8. PAYMENT METHODS
CURRENTLY, B.BROTHERS MART MAY OFFER THE FOLLOWING PAYMENT METHODS:
💳 CARD PAYMENT
CARD PAYMENTS ARE PROCESSED THROUGH REDSYS, USING THE CONTRACTED PAYMENT GATEWAY WITH THE CORRESPONDING FINANCIAL ENTITY.
B.BROTHERS MART SHOULD NOT USE THIS CLAUSE TO CLAIM THAT IT STORES COMPLETE CARD DATA WHEN PAYMENT IS MADE DIRECTLY VIA A SECURE GATEWAY.
📱 BIZUM
B.BROTHERS MART MAY OFFER PAYMENT VIA BIZUM USING THE PAYMENT SYSTEM CONFIGURED FOR THE COMPANY.
THE CONDITIONS AND AVAILABILITY OF THE PAYMENT METHOD MAY DEPEND ON THE CONFIGURATION OF THE SYSTEM DURING THE PURCHASE PROCESS.
9. SHIPPING
SHIPPING COSTS WILL BE INFORMED TO THE CUSTOMER BEFORE COMPLETING THE PURCHASE.
COSTS MAY VARY DEPENDING ON FACTORS SUCH AS:
DELIVERY ADDRESS.
DESTINATION.
WEIGHT OR VOLUME OF THE ORDER.
NUMBER OF PRODUCTS.
CONDITIONS OF TRANSPORTATION.
POTENTIAL ACTIVE PROMOTIONS.
B.BROTHERS MART MAY OFFER FREE SHIPPING PROMOTIONS AT CERTAIN TIMES OR CAMPAIGNS. UNLESS EXPRESSLY INDICATED, FREE SHIPPING DOES NOT CONSTITUTE A PERMANENT CONDITION.
THE CUSTOMER SHOULD BE AWARE OF THE APPLICABLE SHIPPING COSTS BEFORE CONFIRMING THE ORDER.
10. DELIVERY TIMES
B.BROTHERS MART WILL WORK TO MAKE DELIVERIES WITHIN THE TIME LIMIT INDICATED DURING THE PURCHASE PROCESS.
WHEN A DELIVERY OF 24 HOURS IS INDICATED, THIS INFORMATION SHOULD BE UNDERSTOOD AS AN ESTIMATED TIMELINE AND MAY BE SUBJECT A:
WORKING DAYS.
ORDER CONFIRMATION TIME.
PRODUCT AVAILABILITY.
DESTINATION.
CONDITIONS OF THE CARRIER.
INCIDENCES OUTSIDE THE CONTROL OF B.BROTHERS MART.
11. RECEIPT OF THE ORDER AND DAMAGED PRODUCTS
THE CUSTOMER SHOULD CHECK THE EXTERNAL CONDITION OF THE SHIPMENT AT THE TIME OF DELIVERY.
IF THE CUSTOMER OBSERVES THAT THE BOX OR THE EXTERIOR PACKAGING IS:
BROKEN,
DAMAGED,
HIT,
OPENED,
OR PRESENTS VISIBLE SIGNS OF DETERIORATION,
WE RECOMMEND TO INDICATE THE INCIDENCE OR CORRESPONDING RESERVATION ON THE CARRIER'S DELIVERY DOCUMENT OR DEVICE, WHEN POSSIBLE.
WE ALSO RECOMMEND TAKING PHOTOGRAPHS OF THE STATE OF THE PACKAGE AND THE PRODUCT TO FACILITATE THE MANAGEMENT OF THE INCIDENCE.
THIS RECOMMENDATION IS AIMED TO FACILITATE THE MANAGEMENT OF THE INCIDENCE.
THIS RECOMMENDATION IS AIMED TO FACILITATE THE VERIFICATION AND PROCESSING OF POSSIBLE DAMAGE AND SHOULD NOT BE INTERPRETED AS AN AUTOMATIC WAIVER OF THE RIGHTS THAT LEGALLY CORRESPOND TO THE CUSTOMER.
12. RIGHT OF WITHDRAWAL
WHEN THE CUSTOMER IS LEGALLY CONSIDERED AS A CONSUMER AND THE APPLICABLE REGULATIONS RECOGNIZE THE RIGHT OF WITHDRAWAL, THEY MAY WITHDRAW FROM THEIR PURCHASE WITHIN THE LEGALLY APPLICABLE PERIOD.
IN ONLINE PURCHASES OF GOODS MADE BY CONSUMERS, IN GENERAL, THE WITHDRAWAL PERIOD IS 14 DAYS FROM RECEIPT OF THE PRODUCT, WITHOUT THE NEED FOR JUSTIFICATION, EXCEPT FOR THE EXCEPTIONS PROVIDED BY THE LAW.
TO EXERCISE THIS RIGHT, THE CUSTOMER MUST CONTACT:
IN ORDER FOR A RETURN TO BE PROCESSED CORRECTLY, THE CUSTOMER MUST FOLLOW THE INSTRUCTIONS PROVIDED BY B.BROTHERS MART.
WHEN THE RIGHT OF WITHDRAWAL APPLIES, THE PRODUCT MUST BE RETURNED WITH REASONABLE CARE AND IN CONDITIONS THAT PERMIT ITS REVIEW.
B.BROTHERS MART MAY REVIEW THE RETURNED PRODUCT BEFORE PROCEEDING WITH A REFUND, WITHOUT PREJUDICE TO THE LEGAL RIGHTS THAT APPLY TO THE CUSTOMER.
THE DIRECT COST OF THE RETURN FOR WITHDRAWAL MAY BE ASSUMED BY THE CUSTOMER WHEN THE CUSTOMER HAS BEEN INFORMED IN ADVANCE AND PERMITTED BY THE APPLICABLE REGULATIONS.
14. HYGIENE PRODUCTS AND OPENED PRODUCTS
CERTAIN PRODUCTS MAY BE SUBJECT TO RETURN LIMITATIONS WHEN, FOR REASONS OF HEALTH, HYGIENE OR SANITARY PROTECTION, THE APPLICABLE REGULATIONS ESTABLISH AN EXCEPTION TO THE RIGHT OF WITHDRAWAL.
IN PARTICULAR, SEALED PRODUCTS WHICH ARE NOT SUITABLE FOR BEING RETURNED FOR HEALTH OR HYGIENE REASONS MAY BE EXCLUDED FROM THE RIGHT OF WITHDRAWAL WHEN THEY HAVE BEEN UNSEALED, PROVIDED THE APPLICABLE LEGAL REQUIREMENTS ARE MET. CONDITIONS THAT AFFECT ITS VALUE MAY BE SUBJECT TO THE CONSEQUENCES PROVIDED BY THE APPLICABLE REGULATIONS.
15. INCORRECT OR DEFECTIVE PRODUCTS
IF THE CUSTOMER RECEIVES:
A PRODUCT DIFFERENT FROM THE ONE REQUESTED,
A DEFECTIVE PRODUCT,
OR A PRODUCT THAT THERE IS IF YOU SUFFER AN INCIDENCE ATTRIBUTABLE TO B.BROTHERS MART,
YOU SHOULD CONTACT US AS SOON AS POSSIBLE TO STUDY THE CASE.
WHEN LEGALLY APPROPRIATE, B.BROTHERS MART WILL ASSUME THE COSTS RELATED TO THE SOLUTION OF THE INCIDENCE.
CONSUMER GOODS SOLD TO CONSUMERS ARE SUBJECT TO THE APPLICABLE LEGAL WARRANTY. AS A GENERAL REFERENCE IN THE EU, NEW PRODUCTS SOLD BY A MERCHANT HAVE A MINIMUM LEGAL WARRANTY OF TWO YEARS AGAINST NON-CONFORMITY, WITHOUT PREJUDICE TO APPLICABLE NATIONAL REGULATIONS.
16. REFUNDS
WHEN A REFUND IS PROVIDED, B.BROTHERS MART WILL MAKE IT USING, WHEN POSSIBLE AND UNLESS OTHERWISE AGREED, THE SAME MEANS OF PAYMENT used by the customer.
IN CASES OF WITHDRAWAL, THE REFUND WILL BE MADE IN ACCORDANCE WITH THE DEADLINES AND CONDITIONS ESTABLISHED BY THE APPLICABLE REGULATIONS.
EUROPEAN REGULATIONS PROVIDE, IN GENERAL NATURE, THAT THE ENTREPRENEUR MUST REFUND THE CORRESPONDING AMOUNTS WITHIN THE LEGAL PERIOD, AND MAY WITHHOLD THE REFUND IN CERTAIN CASES UNTIL RECEIVING THE GOODS OR PROOF OF THEIR RETURN.
17. CANCELLATION OF ORDERS
THE CUSTOMER MAY REQUEST THE CANCELLATION OF AN ORDER BY CONTACTING B.BROTHERS MART AS SOON AS POSSIBLE.
CANCELLATION WILL BE SUBJECT TO THE STATUS OF THE ORDER.
IF THE ORDER HAS ALREADY BEEN PREPARED OR DELIVERED TO THE CARRIER, CANCELLATION MAY NOT BE POSSIBLE DUE THIS WAY, WITHOUT PREJUDICE TO THE RIGHT OF WITHDRAWAL OR OTHER RIGHTS THAT LEGALLY APPLY TO THE CUSTOMER.
18. CUSTOMER RESPONSIBILITY
THE CUSTOMER COMMITS TO:
PROVIDE TRUE AND UPDATED INFORMATION.
PROVIDE A CORRECT DELIVERY ADDRESS.
REVIEW THE ORDER DATA BEFORE CONFIRMING IT.
USE THE WEBSITE IN A LEGAL AND RESPONSIBLE MANNER.
DO NOT CARRY OUT ACTIVITIES FRAUDULENT.
B.BROTHERS MART WILL NOT BE RESPONSIBLE FOR DELAYS OR INCIDENTS DERIVED FROM INCORRECT INFORMATION PROVIDED BY THE CUSTOMER, WITHOUT PREJUDICE TO THE RIGHTS RECOGNIZED BY THE LAW TO THE CONSUMER.
19. MODIFICATION OF PRICES AND PRODUCTS
B.BROTHERS MART MAY MODIFY:
PRICES.
PRODUCT.
PROMOTIONS.
OFFERS.
AVAILABILITY.
THESE MODIFICATIONS WILL NOT AFFECT, WITH CHARACTER GENERALLY, TO ORDERS THAT HAVE ALREADY BEEN CORRECTLY CONFIRMED, EXCEPT FOR MANIFEST ERROR OR LEGALLY RELEVANT CIRCUMSTANCES.
20. INTELLECTUAL PROPERTY
ALL CONTENTS OF THE WEBSITE, INCLUDING, BUT NOT LIMITED TO:
LOGOS.
IMAGES.
TEXTS.
DESIGNS.
GRAPHIC ELEMENTS.
BRANDS.
THEY ARE PROTECTED BY THE RIGHTS THAT CORRESPOND TO B.BROTHERS MART OR ITS RESPECTIVES OWNERS.
ITS UNAUTHORIZED REPRODUCTION, DISTRIBUTION OR USE IS NOT ALLOWED WHEN IT IS CONTRARY TO THE APPLICABLE RIGHTS.
21. DATA PROTECTION AND COOKIES
THE PROCESSING OF PERSONAL DATA WILL BE GOVERNED BY OUR:
PRIVACY POLICY
COOKIE POLICY
WE RECOMMEND THE CUSTOMER PLEASE CONSULT THESE POLICIES BEFORE USING THE SERVICES AVAILABLE ON THE WEBSITE.
22. MODIFICATION OF THE TERMS AND CONDITIONS
B.BROTHERS MART MAY UPDATE THESE TERMS AND CONDITIONS WHEN NECESSARY.
THE UPDATED VERSION WILL BE AVAILABLE ON THE WEBSITE.
THE MODIFICATIONS WILL NOT RETROACTIVELY AFFECT ORDERS ALREADY CONFIRMED, EXCEPT WHEN LAW PROVIDE OTHERWISE.
23. APPLICABLE LAW AND DISPUTE RESOLUTION
THESE TERMS AND CONDITIONS WILL BE INTERPRETED IN ACCORDANCE WITH THE APPLICABLE REGULATIONS.
WHEN THE CUSTOMER IS CONSIDERED A CONSUMER, NOTHING PROVIDED IN THESE TERMS SHALL LIMIT THE MANDATORY RIGHTS GRANTED TO THEM BY THE APPLICABLE LEGISLATION.
24. CONTACT
FOR ANY QUESTIONS RELATING TO AN ORDER, PRODUCT OR THESE TERMS AND CONDITIONS: