Account Deletion Policy

Account Deletion & Data Privacy Policy

At Brothers Mart, we respect your privacy rights and give you full control over your personal data. This policy explains how account deletion works, what information is permanently erased, and what transaction records are legally retained in compliance with EU GDPR regulations and Spanish laws.

1. How to Delete Your Account

You can request or execute account deletion at any time through the following methods:

• Inside the Mobile App: Open the Brothers Mart App → Go to Profile → Scroll down and tap Delete Account → Confirm permanent deletion.

• Via Web Storefront: Log into your account at https://mart.b-brothers.es → Go to My Account → Select the Delete Account tab → Click Delete Account.

2. Information That Is Permanently Deleted

Upon account deletion, the following data is immediately and permanently erased from our active databases:

• Your account login credentials (email, hashed password, and authentication tokens).

• Saved shipping and billing addresses.

• Saved cart items and wishlists.

• Device push notification tokens and marketing preferences.

3. Data Retained for Tax & Legal Compliance

In accordance with Spanish Tax Law (Ley General Tributaria - Ley 58/2003) and EU e-Commerce Billing Regulations (Real Decreto 1619/2012), e-commerce businesses are legally obligated to retain completed order invoices and accounting records for a mandatory audit period of 4 to 6 years.

When your account is deleted, your historical order invoices are completely anonymized and unlinked from your personal user profile. These financial records are kept strictly for official tax audit purposes and cannot be used for any commercial or marketing activities.

4. Processing Time & Support

In-app account deletions take effect immediately. Deletion requests submitted via the web form or customer support email () will be processed within in accordance with GDPR Article 17 ("Right to Erasure").