Copyright 2026 ©Brothers Mart. All rights reserved.
Manage ConsentTHIS POLICY REGULATES THE CONDITIONS FOR REQUESTING EXCHANGES, RETURNS AND REFUNDS OF PRODUCTS PURCHASED THROUGH THE B.BROTHERS MART ONLINE STORE.
IF THE CUSTOMER IS LEGALLY CONSIDERED A CONSUMER, THEY MAY EXERCISE THE RIGHT OF WITHDRAWAL WITHIN THE PERIODS AND CONDITIONS ESTABLISHED BY THE APPLICABLE REGULATIONS.
IN GENERAL NATURE, THE CUSTOMER HAS A PERIOD OF 14 CALENDAR DAYS FROM RECEIPT OF THE ORDERTO COMMUNICATE THEIR DECISION TO WITHDRAW FROM THE PURCHASE, WITHOUT THE NEED FOR JUSTIFICATION, EXCEPT FOR LEGALLY APPLICABLE EXCEPTIONS.
TO REQUEST WITHDRAWAL, THE CUSTOMER MUST CONTACT:
TO FACILITATE THE CORRECT MANAGEMENT OF THE RETURN, THE PRODUCT MUST BE RETURNED, WHERE APPROPRIATE:
COMPLETE.
WITH ALL ITS PARTS AND ACCESSORIES, IF ANY HAD.
PROPERLY PROTECTED FOR TRANSPORT.
IN ITS ORIGINAL PACKAGING WHEN POSSIBLE.
WITHOUT HAVING BEEN USED BEYOND WHAT IS NECESSARY TO CHECK ITS NATURE, CHARACTERISTICS AND OPERATION.
B.BROTHERS MART MAY REVIEW THE STATUS OF THE RETURNED PRODUCT BEFORE PROCESSING THE REFUND, WITHOUT PREJUDICE TO THE LEGAL RIGHTS OF THE CUSTOMER.
PRODUCTS THAT HAVE BEEN USED IN A WAY THAT AFFECTS THEIR VALUE, HYGIENE, SAFETY OR MERCHANTABILITY WILL NOT BE ACCEPTED AS A ORDINARY RETURN.
THE CUSTOMER MAY EXAMINE THE PRODUCT TO THE EXTENT NECESSARY TO KNOW ITS ITS CHARACTERISTICS AND OPERATION.
WHEN A PRODUCT HAS BEEN USED, DAMAGED OR MANIPULATED BEYOND WHAT IS NECESSARY FOR ITS VERIFICATION, THERE MAY BE A DECREASE IN THE VALUE OF THE PRODUCT IN ACCORDANCE WITH THE APPLICABLE REGULATIONS.
FOR REASONS OF HEALTH, HYGIENE AND SAFETY, CERTAIN PRODUCTS MAY BE EXCLUDED FROM THE RIGHT OF WITHDRAWAL WHEN THE CONDITIONS ESTABLISHED BY THE APPLICABLE LEGISLATION ARE MET.
IN PARTICULAR, SEALED PRODUCTS WHICH ARE NOT SUITABLE TO BE RETURNED BY HEALTH PROTECTION OR HYGIENE REASONS MAY NOT BE ACCEPTED IF THEY HAVE BEEN UNSEALED AFTER DELIVERY.
THIS LIMITATION WILL NOT AFFECT THE CUSTOMER'S RIGHTS IN THE CASE OF PRODUCTS THAT ARE DEFECTIVE, INCORRECT OR PRESENT A LACK OF CONFORMITY.
UNLESS THE LAW PROVIDES OTHERWISE OR THE RETURN IS THE RESULT OF AN ERROR ATTRITABLE TO B.BROTHERS MART, THE DIRECT RETURN COSTS WILL BE ASSUMED BY THE CUSTOMER.
B.BROTHERS MART MAY ASSUME THE RETURN COSTS WHEN:
AN INCORRECT PRODUCT HAS BEEN SENT.
THE PRODUCT RECEIVED DOES NOT CORRESPOND TO THE ORDER.
THERE EXISTS AN INCIDENCE ATTRITABLE TO B.BROTHERS MART.
THE PRODUCT HAS A LACK OF CONFORMITY AND IS LEGALLY APPROPRIATE.
IF THE CUSTOMER RECEIVES A PRODUCT DIFFERENT FROM THE ONE THEY ORDERED, THEY SHOULD CONTACT B.BROTHERS MART AS SOON AS POSSIBLE.
TO FACILITATE THE MANAGEMENT, WE MAY REQUEST:
NUMBER ORDER.
PHOTOGRAPHS OF THE PRODUCT RECEIVED.
PHOTOGRAPHS OF THE PACKAGING.
A BRIEF DESCRIPTION OF THE INCIDENCE.
ONCE AFTER REVIEWING THE CASE, B.BROTHERS MART WILL INFORM THE CUSTOMER ABOUT THE CORRESPONDING SOLUTION.
WHEN RECEIVING THE ORDER, WE RECOMMEND CHECKING THE EXTERNAL CONDITION OF THE BOX AND PACKAGING.
IF THE CUSTOMER OBSERVES THAT THE PACKAGE IS:
BROKEN.
DAMAGED.
HIT.
OPENED.
WET.
OR PRESENTS VISIBLE SIGNS OF DETERIORATION.
WE RECOMMEND INDICATING THE INCIDENCE ON THE CARRIER'S DELIVERY DOCUMENT OR DEVICE, WHEN POSSIBLE.
WE ALSO RECOMMEND TAKING PHOTOGRAPHS OF:
THE OUTER BOX.
THE PACKAGING.
THE DAMAGED PRODUCT.
ANY OTHER VISIBLE DAMAGE.
THIS INFORMATION WILL HELP B.BROTHERS MART TO MANAGE THE INCIDENCE MORE FULLY SPEED.
THE RECOMMENDATION OF INDICATING A RESERVATION AT THE TIME OF DELIVERY IS INTENDED TO FACILITATE THE VERIFICATION OF DAMAGE AND DOES NOT LIMIT THE LEGAL RIGHTS THAT CORRESPOND TO THE CUSTOMER.
TO REQUEST A RETURN, THE CUSTOMER SHOULD CONTACT:
📧 MART@B-BROTHERS.ES
📞 641901136
WE RECOMMEND TO INDICATE:
CUSTOMER NAME.
ORDER NUMBER.
PRODUCT YOU WANT TO RETURN.
REASON FOR RETURN.
PHOTOGRAPHS, WHEN THERE IS DAMAGE OR INCIDENTS.
ONCE THE REQUEST IS RECEIVED, B.BROTHERS MART WILL INFORM THE CUSTOMER ABOUT THE FOLLOWING STEPS FOR MANAGING THE RETURN.
ONCE THE PRODUCT IS RECEIVED, B.BROTHERS MART MAY REVIEW IT TO CHECK:
THE CONDITION OF THE PRODUCT.
ITS CONTENTS.
POTENTIAL DAMAGES.
IF IT CORRESPONDS TO THE ORDER.
THE CONDITIONS OF THE RETURN.
THE REVIEW WILL BE CARRIED OUT WITHOUT PREJUDICE TO THE LEGAL RIGHTS THAT APPLY TO THE CUSTOMER.
WHEN A REFUND IS PROVIDED, THIS WILL BE MADE IN ACCORDANCE WITH THE APPLICABLE REGULATIONS.
THE REFUND MAY BE MADE USING THE SAME PAYMENT METHOD USED BY THE CUSTOMER TO MAKE THE PURCHASE, UNLESS BOTH PARTIES AGREE ANOTHER METHOD.
WHEN THE RETURN CORRESPONDS TO A RIGHT OF WITHDRAWAL, THE REFUND WILL BE MADE WITHIN THE APPLICABLE LEGAL DEADLINES. IN CERTAIN CASES, B.BROTHERS MART MAY WAIT TO RECEIVE THE RETURNED PRODUCT OR PROOF OF ITS SHIPPING, WHERE REGULATIONS PERMIT.
CURRENTLY, PRODUCT CHANGES WILL BE SUBJECT TO AVAILABILITY AND THE CONDITIONS OF THE SPECIFIC CASE.
TO REQUEST AN EXCHANGE, THE CUSTOMER MUST CONTACT B.BROTHERS MART IN ADVANCE.
WHEN IT IS NOT POSSIBLE TO MAKE A DIRECT EXCHANGE, IT MAY BE NECESSARY TO PROCESS A RETURN AND PLACE A NEW ORDER, ACCORDING TO THE APPLICABLE CONDITIONS.
THIS RETURN POLICY DOES NOT LIMIT THE LEGAL RIGHTS OF THE CUSTOMER WHEN THE PRODUCT HAS A LACK OF CONFORMITY.
IF THE CUSTOMER CONSIDERS THAT A PRODUCT IS DEFECTIVE OR DOES NOT CORRESPOND TO THE CHARACTERISTICS OFFERED, THEY MUST CONTACT B.BROTHERS MART SO THAT WE CAN ANALYZE THE INCIDENCE AND APPLY THE CORRESPONDING SOLUTION IN ACCORDANCE WITH THE APPLICABLE LEGISLATION.
FOR ANY QUESTIONS REGARDING EXCHANGES, RETURNS OR REFUNDS:
B.BROTHERS MART
📧 MART@B-BROTHERS.ES
📞 641901136
Last updated: September 4, 2026
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We prepared special discounts you on grocery products.
We prepared special discounts you on grocery products.
We prepared special discounts you on grocery products.