THE RESPONSIBLE FOR THE PROCESSING OF THE PERSONAL DATA COLLECTED THROUGH THE WEBSITE, THE ONLINE STORE AND THE MOBILE APPLICATIONS OF B.BROTHERS MART IS:
B.BROTHERS MART OFFERS ITS SERVICES THROUGH ITS WEBSITE, AS WELL AS THROUGH APPLICATIONS FOR APPLE AND ANDROID DEVICES.
2. WHAT PERSONAL DATA CAN WE COLLECT?
DEPENDING ON THE SERVICE USED, WE MAY COLLECT AND PROCESS THE FOLLOWING CATEGORIES OF DATA:
NAME AND SURNAME.
ADDRESS OF BILLING.
DELIVERY ADDRESS.
EMAIL ADDRESS.
PHONE NUMBER.
DATA RELATED TO ORDERS AND PURCHASES.
DATA NECESSARY FOR BILLING.
INFORMATION RELATED TO RETURNS AND INCIDENTS.
COMMUNICATIONS MADE WITH B.BROTHERS MART.
DATA PROVIDED FOR SUBSCRIPTION TO THE NEWSLETTER, WHEN THE USER REGISTERS.
CARD PAYMENT DATA WILL NOT BE STORED BY B.BROTHERS MART WHEN THE PAYMENT PROCESSING IS CARRIED OUT DIRECTLY THROUGH THE PAYMENT GATEWAY CORRESPONDING.
3. WHAT DO WE USE THE DATA FOR?
PERSONAL DATA MAY BE USED FOR THE FOLLOWING PURPOSES:
A. ORDERS AND PURCHASES MANAGEMENT
CREATE AND MANAGE ORDERS.
PROCESS PURCHASES.
MANAGE PAYMENTS.
PREPARATE ORDERS.
MAKE DELIVERIES.
ISSUE INVOICES.
MANAGE RETURNS AND INCIDENTS.
B. CUSTOMER SERVICE
USE THE DATA NECESSARY TO RESPOND TO QUERIES, REQUESTS OR COMMUNICATIONS MADE THROUGH EMAIL, PHONE, WHATSAPP OR OTHER ENABLED CHANNELS.
C. INCIDENT MANAGEMENT
MANAGE INCIDENTS RELATED TO:
DAMAGED PRODUCTS.
WRONG PRODUCTS.
TRANSPORTATION.
RETURNS.
ORDERS.
D. COMMERCIAL COMMUNICATIONS AND NEWSLETTER
WHEN THE USER SUBSCRIBE OR AUTHORIZE THE RECEIPT OF COMMERCIAL COMMUNICATIONS, B.BROTHERS MART MAY SEND INFORMATION ABOUT:
NEW PRODUCTS.
NEWS.
PROMOTIONS.
DISCOUNTS.
SPECIAL OFFERS.
CONSENT TO RECEIVE COMMERCIAL COMMUNICATIONS IT MUST BE CLEAR AND DIFFERENTIATED WHEN IT IS THE BASIS USED, AND THE USER MAY WITHDRAW IT OR UNSUBSCRIBE.
E. COMPLIANCE WITH LEGAL OBLIGATIONS
WHEN NECESSARY, THE DATA MAY BE PROCESSED TO COMPLY WITH LEGAL, FISCAL, ACCOUNTING OR ADMINISTRATIVE OBLIGATIONS.
4. LEGAL BASIS OF PROCESSING
DEPENDING ON THE PURPOSE, THE PROCESSING OF DATA MAY BE BASED ON:
EXECUTION OF A CONTRACT: TO MANAGE PURCHASES, ORDERS, PAYMENTS, SHIPPING AND REQUESTED SERVICES.
COMPLIANCE WITH LEGAL OBLIGATIONS: WHEN REGULATIONS REQUIRE THE PROCESSING OR CONSERVATION OF CERTAIN DATA.
CONSENT: FOR PURPOSES THAT REQUIRE USER AUTHORIZATION, SUCH AS CERTAIN COMMUNICATIONS COMMERCIAL.
LEGITIMATE INTEREST: WHEN IT IS LEGALLY APPLICABLE AND AFTER ASSESSMENT OF THE RIGHTS AND INTERESTS OF THE AFFECTED PEOPLE.
THE AEPD RECOGNIZES, AMONG OTHERS, CONSENT, THE CONTRACTUAL RELATIONSHIP, THE COMPLIANCE WITH A LEGAL OBLIGATION AND LEGITIMATE INTEREST AS POSSIBLE BASIS OF LEGITIMATION.
5. WITH WHOM CAN WE SHARE THE DATA?
THE DATA MAY BE COMMUNICATED OR PROCESSED BY THIRD PARTIES WHEN NECESSARY TO PROVIDE THE REQUESTED SERVICES.
TRANSPORT COMPANIES
THE DATA NECESSARY FOR THE DELIVERY OF THE ORDERS MAY BE PROVIDED TO THE COMPANIES TRANSPORTATION PROCESS USED BY B.BROTHERS MART.
CURRENTLY, B.BROTHERS MART PLANS TO USE MRW FOR CERTAIN SHIPMENTS.
CARD PAYMENTS
CARD PAYMENTS ARE PROCESSED THROUGH REDSYS, USING THE PAYMENT GATEWAY CONTRACTED WITH CAIXABANK.
B.BROTHERS MART SHOULD NOT INDICATE THAT IT STORES COMPLETE CARD DATA WHEN THE PAYMENT IS PROCESSED DIRECTLY THROUGH THE CORRESPONDING SECURE GATEWAY.
PAYMENTS THROUGH BIZUM
B.BROTHERS MART MAY OFFER THE POSSIBILITY OF MAKING PAYMENTS THROUGH BIZUM, USING THE SYSTEM AND PAYMENT DATA ENABLED BY THE COMPANY AT THE TIME OF PURCHASE.
THE DATA NECESSARY TO MAKE THE PAYMENT WILL BE INFORMED TO THE CUSTOMER DURING THE PURCHASE PROCESS. PURCHASE.
TECHNOLOGICAL SUPPLIERS
CERTAIN SUPPLIERS MAY PROVIDE TECHNOLOGICAL SERVICES NECESSARY FOR THE OPERATION OF THE WEBSITE, THE ONLINE STORE AND THE MOBILE APPLICATIONS.
6. HOW LONG DO WE KEEP THE DATA?
PERSONAL DATA WILL BE KEPT FOR THE TIME NECESSARY TO FULFILL THE PURPOSE FOR WHICH IT WAS COLLECTED.
SUBSEQUENTLY, IT MAY BE KEPT FOR THE PERIODS NECESSARY TO:
FULFILL THE DATA LEGAL OBLIGATIONS.
ADDRESS RESPONSIBILITIES.
RESOLVE CLAIMS.
DEFEND THE RIGHTS OF B.BROTHERS MART WHEN APPLICABLE.
STORAGE PERIODS SHOULD BE LIMITED TO WHAT IS NECESSARY FOR THE PURPOSES OF THE TREATMENT AND MUST BE INFORMED TO USERS.
7. NEWSLETTER AND COMMERCIAL COMMUNICATIONS
THE USER MAY VOLUNTARILY SUBSCRIBE TO THE B.BROTHERS MART NEWSLETTER.
IF THE USER GIVES CONSENT OR THERE IS ANOTHER APPLICABLE LEGAL BASIS, THEY MAY RECEIVE COMMERCIAL INFORMATION ABOUT B.BROTHERS PRODUCTS AND SERVICES MART.
THE USER MAY REQUEST UNDERGRESS OR EXERCISE THEIR RIGHT TO OBJECT TO COMMERCIAL COMMUNICATIONS AT ANY TIME THROUGH THE MECHANISMS AVAILABLE IN THE COMMUNICATION RECEIVED OR BY CONTACTING B.BROTHERS MART.
ELECTRONIC COMMERCIAL COMMUNICATIONS MUST OFFER MECHANISMS FOR THE PEOPLE CAN STOP RECEIVING THEM WHEN APPROPRIATE.
8. RIGHTS OF USERS
INTERESTED PERSONS MAY EXERCISE, WHEN APPROPRIATE, THE FOLLOWING RIGHTS:
ACCESS: TO KNOW WHAT PERSONAL DATA IS PROCESSED.
RECTIFICATION: CORRECT INCORRECT DATA OR INCOMPLETE.
DELETION: REQUEST THE DELETION OF THE DATA WHEN APPROPRIATE.
LIMITATION OF PROCESSING.
OPPOSITION TO THE TREATMENT.
DATA PORTABILITY, WHEN APPLICABLE.
WITHWARD OF CONSENT, WHEN THE TREATMENT IS BASED ON CONSENT.
THE AEPD REQUIRES INFORMATION ON HOW TO EXERCISE THE RIGHTS AND ABOUT THE POSSIBILITY OF CLAIMING BEFORE THE CONTROL AUTHORITY.
9. COMPLAINT TO THE CONTROL AUTHORITY
IF YOU CONSIDER THAT THE PROCESSING OF YOUR PERSONAL DATA DOES NOT COMPLY WITH THE APPLICABLE REGULATIONS, YOU HAVE THE RIGHT TO SUBMIT A COMPLAINT TO THE COMPETENT DATA PROTECTION AUTHORITY.
IN SPAIN, YOU CAN ADDRESS THE SPANISH DATA PROTECTION AGENCY. DATA (AEPD).
B.BROTHERS MART WILL ADOP APPROPRIATE TECHNICAL AND ORGANIZATIONAL MEASURES TO PROTECT PERSONAL DATA, TAKING INTO ACCOUNT THE NATURE OF THE PROCESSING AND THE EXISTING RISKS.
SECURITY MEASURES MUST BE APPROPRIATE TO THE RISK AND ORIENTED TO PROTECT THE CONFIDENTIALITY, INTEGRITY AND AVAILABILITY OF DATA.
11. INTERNATIONAL TRANSFERS
CURRENTLY, THIS POLICY DOES NOT IDENTIFY A SPECIFIC INTERNATIONAL TRANSFER OF DATA BY B.BROTHERS MART.
IF THE TECHNOLOGY, ANALYTICS, ADVERTISING, OR OTHER SERVICES PROVIDERS USED INVOLVE INTERNATIONAL TRANSFERS IN THE FUTURE OF DATA, B.BROTHERS MART WILL INFORM AND APPLY THE GUARANTEES REQUIRED BY THE APPLICABLE REGULATIONS.
12. COOKIES AND SIMILAR TECHNOLOGIES
THE B.BROTHERS MART WEBSITE AND APPLICATIONS MAY USE COOKIES OR OTHER SIMILAR TECHNOLOGIES.
DETAILED INFORMATION ABOUT THE TECHNOLOGIES ACTUALLY USED, THEIR PURPOSES AND CONFIGURATION OPTIONS WILL BE INCLUDED IN THE COOKIE POLICY.
13. CHANGES IN THE PRIVACY POLICY
B.BROTHERS MART MAY UPDATE THIS POLICY WHEN NECESSARY TO ADAPT IT TO:
LEGAL CHANGES.
CHANGES IN THE SERVICES.
NEW FUNCTIONALITIES OF THE WEBSITE OR APPLICATIONS.
CHANGES IN THE PAYMENT SYSTEMS.
CHANGES IN THE SUPPLIERS USED.
Brothers Mart - Grocery Store eCommerce
THE VERSION UPDATED WILL BE AVAILABLE ON THE WEBSITE AND, WHERE APPLICABLE, ON THE B.BROTHERS MART APPS.
Last updated: September 4, 2026
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